Privacy policy

Last updated: December 2025

OFF Brand operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OFF Brand is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.
  • Financial information: Credit/debit card numbers, payment confirmation, and transaction details.
  • Account information: Username, password, preferences, and settings.
  • Transaction information: Items you view, cart contents, wishlists, and purchase history.
  • Device & Usage information: Browser type, IP address, timezone, and how you navigate the Services.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide and Improve Services: To fulfill your orders, process payments, arrange shipping, facilitate returns, and create a customized shopping experience.
  • Marketing and Advertising: To send promotional communications and show you online advertisements based on your activity.
  • Security and Fraud Prevention: To authenticate your account, detect malicious activity, and provide a secure payment experience.
  • Communicating with You: To provide customer support and maintain our business relationship.
  • Legal Compliance: To comply with applicable laws, respond to legal requests, or enforce our terms of service.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service Providers: Vendors who perform services on our behalf, such as Shopify (hosting), payment processors, and shipping carriers.
  • Business and Marketing Partners: Partners who provide advertising services. For example, we use Shopify to support personalized advertising.
  • Legal Obligations: To comply with subpoenas, search warrants, or similar legal requests.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify.

To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on where you live, you may have specific rights regarding your personal information, including:

  • Right to Access/Know: Request access to personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request that we correct inaccurate information.
  • Right to Opt Out: Depending on where you reside, you may have a right to opt out of the "sale" or "sharing" of your personal information for targeted advertising.

To Exercise Your Rights: Please contact us directly at info@theoffbrandshop.com. We will respond to your request in a timely manner as required under applicable law.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms to ensure an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please email us at info@theoffbrandshop.com.

OFF Brand
499/6 Soi Mu Ban Arun Vill
Aranyaprathet, Sa Kaeo, 27120
Thailand