Refund policy
Last updated: December 2025
Thank you for shopping with OFF Brand.
We stand behind the quality of our gear and ensure every piece meets our high standards before it ships.
Order Cancellations
Because our items are made-to-order, our automated system sends orders to our printer immediately after checkout to ensure the fastest possible delivery.
For this reason, we cannot cancel orders once they have been placed. Please review your size, design, and address carefully before confirming your purchase.
Damages & Issues
In the unlikely event that your item arrives defective, damaged, or if you receive the wrong design, please contact us immediately at info@theoffbrandshop.com with photos of the issue.
We will evaluate the issue and make it right immediately (usually by sending a free replacement or issuing a refund) without requiring you to return the damaged item.
Return Policy & Eligibility
To maintain our sustainability goals and minimize waste, our return policy is based on the type of item purchased:
1. Stocked Inventory
For select items we hold in physical inventory, we accept returns within 30 days of delivery. The item must be unworn, unused, and in its original packaging.
2. Made-to-Order Items (Final Sale)
The majority of our products are printed specifically for you when you order. Because these are custom-produced, they are Final Sale and cannot be returned or exchanged due to size or color preference.
Not sure if your item is eligible? Please email us at info@theoffbrandshop.com before mailing anything back.
Return Shipping
If your return is approved (for eligible stocked items), please note that customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Additionally, because our return facility is located internationally, you are responsible for any customs duties or fees required to return the package to us.
To start a return for an eligible item, email us at info@theoffbrandshop.com for instructions and our return address.
Refund Processing
If a return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please remember it can take some additional time for your bank or credit card company to post the refund to your account.
Questions about a return?