Shipping policy
Last updated: December 2025
Thank you for shopping with OFF Brand.
We aim to provide a fast, reliable delivery experience for every order, worldwide.
Order Finalization & Processing
Every item is prepared specifically for your order. Please allow approximately 3 business days for us to finalize your details, perform quality checks, and prepare the shipment.
Orders placed on weekends or holidays will begin processing the next business day.
Worldwide Shipping Estimates
Once your order ships, the following transit times apply:
| Standard Shipping | 10–14 Business Days |
| Express Shipping | 3–5 Business Days |
*Delivery times are estimates and can vary slightly depending on your region.
Tracking Your Order
Every order includes full tracking. You will receive an email with your tracking number as soon as the label is created.
Note on Updates: Depending on the shipping method and country, tracking updates may sometimes pause while the package is in transit between countries. It does update once it is with the final delivery courier in your region.
If you ever need an update, just reach out to us and we are happy to check the status for you!
Order Changes & Cancellations
Because our items are made-to-order, we send them to our printer immediately after you check out. This ensures you get your gear as fast as possible.
For this reason, we cannot cancel orders or change the items in your order (size/design) once placed.
However, if you need to update your shipping address or add an item, please contact us within 24 hours and we will do our best to catch it before it ships.
International Customs
We ship worldwide successfully every day. While rare, international orders can sometimes be subject to import duties or taxes upon arrival. These fees depend entirely on your country's local regulations and are the responsibility of the customer.
Incorrect Addresses
Please double-check your shipping address at checkout. If a package is returned to us due to an incomplete or incorrect address, additional shipping fees will apply to reship the item.
Lost or Damaged Packages
If you notice your package is marked as delivered but you have not received it, we suggest checking with your neighbors and your local courier as soon as possible. Often, they can provide the most immediate details.
Please also send us a message to let us know. We will certainly help however we can with any information you may need to locate the package.
If your package arrives damaged, please take photos immediately and email us at info@theoffbrandshop.com. We can assist you in filing a claim with the courier to resolve the issue.
Questions about your shipment?